Rules for Using the Unlete Service

Terms and Definitions
1. Service — the online service Unlete, available at https://unlete.com and providing the ability for Coaches and Athletes to find each other, plan training sessions and analyse results in one place.
2. Operator — the limited liability company "Madness" (TIN: 9701085591, PSRN: 1177746897888), address: 101990, Moscow, Maroseyka St., 3/13, building 1, office 56, floor 3, managing the Service and providing the technical possibility of interaction between Users.
3. User — any person who has registered an Account on the Service (including a Coach and an Athlete).
4. Coach — a User who places on the Service an offer for the provision of sports training/online support services to an Athlete and concludes a contract with the Athlete.
5. Athlete — a User who purchases Coach services through the Service.
6. Coach Services — preparation of an individual training plan, online support of the Athlete and other services described in the Coach Offer.
7. Coach Offer (Coach's offer) — a description of services, prices, timeframes, cancellation/rescheduling conditions and other essential terms published by the Coach on the Service and subject to acceptance by the Athlete.
8. Order — acceptance of the Coach Offer by the Athlete by means of payment on the Service, which formalises a contract between the Coach and the Athlete.
9. External services and devices — third-party services and trackers (for example, Strava, Garmin, etc.) that the Athlete may connect to their account to transfer training data to the Service.
10. Physical activity data — information received from External services and devices and/or entered by the Athlete: distance, time, speed/pace, heart rate, heart rate zones, power, cadence, sleep/recovery, weight/body composition and other indicators used for analytics and training selection.
11. Coach Materials — plans, guidelines, videos, texts, messages and other intellectual property objects created by the Coach and provided to the Athlete as part of the Coach Services.
12. User Content — any content placed by the User (avatar, reviews, comments, chat correspondence, etc.), except for system materials of the Service.
13. Payment partner — a bank/payment aggregator ensuring the acceptance of payments from Athletes and payouts to Coaches. Settlements are carried out through the Payment partner in accordance with its rules. The Payment partner is the limited liability company "Best2Pay".
14. Operator's Commission — remuneration of the Operator withheld from the Athlete's payment at the rate and in the manner specified in the Service interface and/or in the Offer for the Coach.
15. Account — a set of data and settings of the User on the Service, available after authorisation.
16. Rules — this document with all appendices, policies, related documents, references to which are provided in the text of the document, and updates, mandatory for all Users.
General terms of using the Service
1. The Operator provides the technical possibility to conclude and execute contracts for the provision of services directly between the Coach and the Athlete. The Operator is not a party to such contracts, performing the role of an intermediary between the Coach and the Athlete, an aggregator.
2. The Rules regulate the relations between the User and the Service arising during the use of the Service, including during the creation of the Coach Offer by the Coach and the placement of the Order by the Athlete.
3. The Rules are a public offer in accordance with Article 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation. The User accepts the Rules, including all related documents, and confirms their agreement with their content in the following ways:
  1. by registering an Account on the Service;
  2. by placing a Coach Offer or placing an Athlete's Order;
  3. by actual use of any functionality of the Service.
4. The Rules come into force from the moment of their publication on the Service and are valid indefinitely.
5. The Operator may change the Rules at any time unilaterally at its own discretion without special notification. The changes come into force from the moment the updated version of the Rules is posted on the Service. Continued use of the Service after the date the changes come into force means agreement with them.
6. If the User does not agree with the terms of the Rules and related documents, they must refrain from using the Service and delete their Account.
7. The User has the right to delete the Account through the Service interface, if such functionality is available, or by sending a request to the Service support to delete the Account through the feedback form. Deletion is possible in the absence of unfinished Orders/monetary obligations. Certain data may be stored in the volume and for the periods necessary to comply with the law, resolve disputes and accounting.
8. The Service is provided on an "as is" basis: the Operator strives to maintain high availability, but does not guarantee uninterrupted operation, absence of errors and preservation of individual elements of the Service content.
9. The availability and content of individual functions of the Service may change. The Operator has the right to update functionality without prior notification of the User.
Interaction between the Coach and the Athlete on the Service
1. Coach Offer (Coach's offer)
  1. The Coach forms on the Service an offer containing, at a minimum, the following conditions: the name and description of the Coach Service (training plan/online support or another service, if this is allowed by the functionality of the Service), scope (number of weeks/sessions), requirements for the Athlete's level. The Service interface may also contain other fields that require mandatory completion by the Coach when creating a Coach Offer.
  2. The Operator has the right, without explanation of reasons, to hide/delete Coach Offers that do not comply with the Rules or Service policies, the law and/or ideas of ethics and morality.
  3. Making changes to the Coach Offer is possible before the Athlete places the Order.
  4. The Coach undertakes to provide Coach Services in good faith, with quality and in a timely manner, to respond to Athlete requests within a reasonable time, to maintain the relevance of information in Coach Offers.
2. Placement of an Order (acceptance) by the Athlete
  1. Before placing the Order, the Athlete is shown the final cost, key conditions of the Coach Service, the start date of the provision of the Coach Service (if applicable to a specific service).
  2. The Order is considered placed, and the Coach Offer — accepted, from the moment of confirmation by the Payment partner of payment of the Order by the Athlete.
  3. In accordance with the regulation of the Central Bank of the Russian Federation "On the issuance of bank cards and on operations performed using payment cards" dated 24.12.2004 No. 266-P, operations on bank cards are performed by the cardholder or a person authorized on the basis of a power of attorney executed in accordance with the legislation.
  4. Authorization of operations on bank cards is carried out by the bank. If the bank has grounds to believe that the operation is fraudulent, then the bank has the right to refuse to carry out this operation. Fraudulent operations with bank cards fall under Article 159 of the Criminal Code of the Russian Federation and are punishable in accordance with criminal legislation. In order to avoid cases of unauthorized use of bank cards when paying, the Service reserves the right, without explanation of reasons, to cancel the Athlete's Order. The cost of the Athlete's Order is returned to the owner's bank card.
  5. Payments are made through the payment partner. The Service does not store Users' payment details. From the amount of payment by the Athlete, the Operator's commission is withheld in the amount determined by the terms of the Offer for the Coach.
  6. The Order can be paid using bank cards of payment systems Visa, MasterCard, MIR. When paying by bank card, payment security is guaranteed by the Best2Pay processing center. Acceptance of payments occurs through a secure safe connection using the TLS 1.2 protocol. Best2Pay complies with international PCI DSS requirements to ensure secure processing of the payer's bank card details. Confidential data necessary for payment (card details, registration data, etc.) do not go to the Operator of the Unlete Service, their processing is carried out on the side of the Best2Pay processing center and is fully protected. No one, including the online store Operator of the Unlete Service, can receive the payer's banking and personal data. When paying for an order by bank card, the refund is made to the same card from which the payment was made. Information about the work of Best2Pay as a payment aggregator: https://best2pay.net/support/raschetnyy-bank/.
  7. The Athlete's funds may be reserved until the occurrence of the payment condition (for example, the end of the period of provision of the online support service or another event specified in the Service interface).
3. Provision of Services and communication on the Service
  1. Coach Services are provided in the Service interface.
  2. The beginning of the provision of Coach Services is considered the date specified in the Order.
  3. For better provision of some services, the Coach may require the Athlete to connect External services and devices (for example, Strava, Garmin, etc.) to the Service to transfer Physical activity data so that the Coach can analyze them as part of online support of the Athlete.
  4. Connection of External services and devices is voluntary and controlled by the Athlete. The Athlete bears responsibility for the correctness of linking and completeness of their Physical activity data. Disconnection of External services and devices is available at any time in the Account settings.
  5. Functionality based on connection of External services and devices is implemented through integrations with external services, depends on the availability of APIs and rules of third parties. The Operator does not guarantee uninterrupted and error-free operation of integrations with External services and devices or completeness/accuracy of data.
  6. The list of supported integrations with External services and devices may change without prior notification of the User. Current information is published in the Service interface. Disabling integration does not entail automatic termination of the Order if services can be provided in another way.
  7. The Coach Service is considered provided when the Coach has provided the agreed Services (training plan, online support) in the volume and within the timeframes specified in the Coach Offer.
  8. The facts of provision of services and exchange of materials are confirmed by the system logs of the Service (time of upload/sending, read marks, holding sessions, status of integrations, etc.).
4. Types of services
  1. Training plan. In case of purchase by the Athlete of the "Training plan" service, after confirmation of payment, an individual training plan appears in the calendar in the Service interface in the Athlete's Account, after which the service is considered provided. The Athlete receives unlimited access to the training plan.
  2. Online support. In case of purchase by the Athlete of the "Online support" service, after confirmation of payment, functionality becomes available for the Athlete and the Coach in the Service interface, allowing the Coach to add training sessions to the calendar in the Athlete's Account and consult the Athlete on issues of organization of the training process, training results, and also, if the Athlete has provided access to Physical activity data, to track training sessions and other physical activity of the Athlete. The service is provided for a period of 4 weeks. After the end of the paid period, access to the specified functionality is terminated. The service may be provided on a subscription model: in such a case, after the end of the 4-week period, automatic debiting of the Athlete's funds occurs for payment of a new 4-week period of online support. Payment for the agreed period of service provision is charged before the start of service provision.
5. Cancellations, rescheduling, refunds
  1. For the Coach Service for providing a training plan, a full refund of funds paid by the Athlete is possible only if, after payment, the training plan was not added to the training calendar in the Athlete's Account in the Service interface or if the training plan provided to the Athlete does not correspond to the description in the Coach Offer. After the appearance of the training plan that corresponds to the description from the Coach Offer in the calendar in the Athlete's Account, cancellation of the Order is not possible.
  2. For the Coach Service for online support, a full refund of funds paid by the Athlete is possible only before the start of online support or if the Coach did not start providing services (did not get in touch with the Athlete and did not fill in the training calendar) within 5 calendar days after the start of service provision. After the start of provision of the Coach Service for online support, a refund is possible only in the amount proportional to the unprovided part of the services, that is, payment is returned for those days from the paid period in which online support services were actually not provided.
  3. Such a partial refund for the online support service occurs when:
    1. the Coach allowed significant deviations from the format of services that was stated in the description of the service in the Coach Offer;
    2. the Coach stopped providing services before the end of the paid period;
    3. the Coach conducted support with delays that, without agreement with the Athlete, led to missing a significant part of training days.
  4. If not otherwise specified in the Rules, the Athlete has the right to dispute the quality of the provided services and demand a refund within 5 days from the moment of service provision.
  5. In case of disagreements between the Coach and the Athlete regarding the issue of refund of funds, the final decision on the need to return funds to the Athlete is made by the Service taking into account the data that is at the disposal of the Service and the evidence provided by the Athlete and the Coach.
  6. Refunds are carried out to the original payment method within 10 banking days after the decision is made by the Operator/Payment partner. Actual timeframes depend on the bank.
  7. The Service commission and acquiring expenses are not refundable, except in cases of erroneous charge due to the fault of the Operator or cancellation due to the fault of the Coach (in this case, the refund is made in full).
6. Qualification and identification of the Coach
  1. The Operator has the right to introduce procedures for confirming the identity and qualification of the Coach by sending a request to the Coach to provide documents confirming the identity and qualification of the Coach.
  2. The Operator has the right to hide Coach Offers for the duration of confirmation of the identity and qualification of the Coach.
  3. Based on the results of the procedure for confirming the identity and qualification of the Coach, the Operator has the right to prohibit the Coach from accessing the Service.
7. Prohibition of bypassing the Service
  1. Any interaction, correspondence and transfer of materials between the Coach and the Athlete must be carried out through the Service interface and have legal force. The use of external communication channels is allowed only as auxiliary and does not replace the exchange of information in the Service.
  2. Bypassing the Service is recognized as any actions of the User aimed at the arrangement and/or payment of services started or organized through the Service, bypassing the payment instruments and procedures of the Service, including:
  3. transfer/request of details for direct payment outside the Service;
  4. offer/acceptance of payment in cash, transfer to card/account, through third-party services;
  5. transfer of communication outside the Service (messengers, mail, etc.) with the aim of subsequent bypass of settlements;
  6. conclusion of a contract/provision of services directly between the Coach and the Athlete without placing an Order on the Service, if the contact between them arose through the Service.
  7. The Coach and the Athlete are prohibited from bypassing in relation to services, contact for which arose on the Service, as well as offering/encouraging such actions.
  8. The Coach is prohibited from luring Athletes found through the Service for concluding contracts bypassing the Service.
  9. The prohibition on bypassing the Service does not apply to relations objectively existing before the first contact through the Service, in the presence of documents unambiguously confirming such relations (contracts, invoices, correspondence with dates).
  10. The Operator may give written consent to conduct payments outside the Service (for example, a corporate contract/event). Such consent is issued through a request to Service support.
  11. In case of violation of the prohibition on bypassing the Service, the Operator has the right to restrict the violator's access to the Service, block the violator's Account.
  12. Forecasts, target indicators, competition results, achievement of specific sports results are not guaranteed, since the result depends on many individual factors. The Coach's recommendations are informational in nature and assume individual differences.
8. Ratings and reviews
  1. In case of implementation on the Service of functionality for leaving reviews and ratings of the Coach's work, the Coach gives consent to the public display of their ratings formed on the basis of evaluations.
  2. Manipulation of ratings and reviews is prohibited.
9. Athlete's health
  1. The Service and Coaches operating on the Service do not provide medical services, do not carry out diagnosis, treatment, prevention of diseases, do not prescribe prescriptions and do not issue medical conclusions. Any training plans, recommendations and materials provided through the Service are of an informational and advisory nature and do not replace consultation with a doctor.
  2. The Athlete confirms that they have received (or will receive) a preliminary consultation with their attending physician before starting or changing a training program, especially in the presence of chronic diseases, injuries, in the postpartum period/during pregnancy, when taking medications, as well as when new symptoms occur.
  3. The Athlete undertakes to immediately stop training in case of deterioration of condition (chest pain, dizziness, shortness of breath, sharp pain, etc.) and to seek emergency medical assistance. The Service is not intended for calling emergency services.
  4. The Athlete undertakes to provide the Coach with truthful and up-to-date information about their health condition, contraindications and limitations and to promptly report their changes.
  5. The Coach has the right to refuse to provide services or to suspend their provision in case of risk to the Athlete's health.
  6. The Coach provides recommendations within the limits of their qualification and does not go beyond the framework of sports and wellness support.
  7. The Coach is prohibited from positioning sports recommendations as a medical diagnosis/treatment. The use of medical methods is allowed only outside the Service and if the Coach has the appropriate license and legal basis (a separate contract outside the Service).
  8. The Athlete bears responsibility for the choice of place and conditions of training, the serviceability of inventory and equipment, compliance with safety techniques, warm-up/cool-down, recovery/hydration/nutrition regime. The Athlete is aware that sports activities are associated with the risk of injury and deterioration of well-being and bears such risks independently.
  9. During remote support, the Coach does not control the actual performance of exercises and the condition of the Athlete. The Athlete undertakes to perform exercises within their capabilities and to comply with safety requirements.
  10. The Coach bears responsibility for the content of training plans, the safety and correctness of the applied methods and individual recommendations. Claims regarding the quality/safety of training services are presented to the Coach. The Operator, upon request of the Athlete, provides assistance in communication with the Coach and in the claims procedure.
  11. The Operator does not bear responsibility for injuries, damage to health and other consequences that arose for the Athlete during training or as a result of following recommendations and training provided by Coaches, except in cases where such harm was caused through the fault of the Operator intentionally or in other cases directly provided by law.
  12. On the Service, recommendations for the use of prohibited/controlled substances, dangerous methods and other actions violating the law and/or anti-doping rules are prohibited.
  13. The Athlete independently ensures compliance with applicable sports regulations and anti-doping rules of their federation/competition organizer.
  14. For Athletes under 18 years of age, participation in training and use of the Service is allowed only with the consent of a legal representative, who confirms the absence of contraindications and accepts the terms of this section.
Intellectual property and content
1. Exclusive rights to the Service
  1. Exclusive rights to the software code, design, databases, domain names, trademarks and other objects of the Service belong to the Operator.
  2. The Operator grants the User a limited, non-exclusive, non-transferable, revocable license to use the Service within the scope of its functionality, exclusively within the framework of the Rules (territory — worldwide; term — for the duration of the Account). Prohibited: decompilation/reverse engineering, bypassing technical limitations, scraping/mass data extraction, copying interfaces.
2. Exclusive rights to Coach Materials
  1. Exclusive rights to training plans, methodological materials, video, audio, texts and other results of intellectual activity created/uploaded by the Coach (hereinafter — Coach Materials) belong to the Coach or another right holder who has granted the Coach permission to use the Coach Materials.
  2. For each Order, the Coach grants the Athlete a simple (non-exclusive), limited, non-transferable license to use the Coach Materials for the Athlete's personal training purposes, without the right of distribution, public display/communication, leasing/sublicensing, commercial use outside the Service. Term — for the period specified in the Coach Offer/Order (if not specified — for the duration of the Order). Territory — worldwide.
  3. Any other use of the Coach Materials (reposting, publication in open access, reproduction, transfer to third parties) is allowed only with a separate permission of the Coach.
  4. The Coach is prohibited from exporting/transferring Athlete data outside the Service, publishing other people's plans/materials without permission of the right holders, using the image/voice/name of the Athlete outside the Service without the consent of the latter.
  5. Upon refund/termination of the Order, the Athlete's license to the relevant Coach Materials is terminated, unless otherwise provided by the refund rules or the Coach Offer.
  6. The Coach grants the Operator a perpetual, non-exclusive, royalty-free license without territorial restrictions to use the Coach Materials in any ways, including: storage, hosting, technical processing, display in the profile/catalog, transfer to Athletes within Orders, demonstration of fragments/previews for promotion of the Coach on the Service, use in analytics, training and improvement of recommendation algorithms, development of new functionality of the Service. The Operator has no right to sell the original Coach Materials to third parties outside the Service in a form allowing identification of the Coach without separate consent of the Coach.
  7. The Coach guarantees the existence of rights to the Coach Materials (including rights to third-party materials — co-authors, photographers/videographers, composers, etc.) or the existence of appropriate licenses and permissions from right holders.
3. User Content
  1. By uploading content to the Service (avatar, reviews, comments, chat attachments, training previews, etc.) (hereinafter — User Content), the User grants the Operator a non-exclusive, royalty-free, worldwide, sublicensable (within the limits of execution and ensuring the operation of the Service) license to store, reproduce, process (including technical adaptation), publicly display/communicate within the Service and its promotion, as well as to make the User Content publicly available to the extent necessary for the functioning of the Service (catalogs, profile cards, review pages, push and email notifications).
  2. The User guarantees that they have rights to the User Content and that its placement on the Service does not violate the rights of third parties and the law. The User bears responsibility for claims brought against the Operator related to the posted User Content and undertakes to resolve them independently or compensate the Operator for proven damages to the extent caused by the violation.
  3. The Operator has the right to moderate/delete User Content that violates the Rules, the law, the rights of third parties, as well as to suspend access to it during verification.
  4. In case of violation of the Rules by User Content, the Operator has the right, without compensation and without prior notice:
    1. delete/hide the content;
    2. issue a warning to the User;
    3. restrict the User's access to the functionality of the Service (chats, file uploads, acceptance of orders, creation of offers, etc.);
    4. temporarily block the User's Account;
    5. delete the User's Account;
    6. withhold payments due to the Coach and/or recover damages/penalties from them;
    7. transfer information to competent authorities.
  5. The party that has violated the guarantees of availability of exclusive rights to any content undertakes to compensate the other party and/or the Operator for proven damages caused by such violations.
  6. The Operator reserves the right to block the Account in case of violation by the User of the intellectual property rights of third parties.
Personal data and confidentiality
1. When using the Service and accepting the Rules, the User gives consent to LLC "Madness" (Legal address: 101990, Moscow, Maroseyka St., 3/13, building 1, office 56, floor 3; TIN/KPP 9701085591/770101001; PSRN: 1177746897888; OKPO: 19287240) for the processing of their personal data in the scope and on the conditions defined by the Privacy Policy and Personal Data Processing Policy.
2. Processing of personal data is carried out for the purposes of:
  1. creation and maintenance of an Account — User registration, Account maintenance, access restoration;
  2. profile personalization — interface configuration, display of personal data in the profile, individual recommendations;
  3. organization of the training process — provision of access to Service functionality, collection and display of training statistics, formation of training plans;
  4. communication and notifications — sending informational messages, notifications about events and changes in the Service, responses to requests;
  5. support of payment operations — settlements, invoicing, confirmation of payments, refunds;
  6. ensuring security and protection of the Service — prevention of unauthorized access, detection of fraudulent actions.
3. The User gives consent to the Operator to perform the following actions with their personal data: collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, anonymization, transfer (access, provision), blocking, deletion, destruction of personal data.
4. The Operator processes personal data in accordance with the requirements of Federal Law No. 152-FZ "On Personal Data", the General Data Protection Regulation of the European Union (GDPR) and Standard Contractual Clauses (SCC), and takes legal, organizational and technical measures provided for by the legislation of the Russian Federation and the European Union for their protection. In particular, the following are implemented:
  1. differentiation of employee access to data depending on job responsibilities;
  2. use of certified information protection tools (FSTEC, FSB);
  3. encryption of personal data during storage and transmission;
  4. antivirus protection and firewalls;
  5. backup and data recovery;
  6. maintaining logs of access and actions with personal data;
  7. regular internal control and audit of compliance with requirements;
  8. employee training on personal data protection issues;
  9. measures for incident response and notification of authorized bodies within the established timeframes.
5. The User has the right to:
  1. receive information about the processing of their personal data;
  2. require their clarification, blocking or deletion;
  3. withdraw consent to the processing of personal data in the manner established by law and the Privacy Policy;
6. file a complaint about the actions or inaction of the Operator with Roskomnadzor or another authorized supervisory authority.
7. Personal data is stored no longer than required by the purposes of processing, after which it is subject to destruction or anonymization within the timeframes established by the legislation of the Russian Federation and the Privacy Policy.
8. Detailed conditions of personal data processing, including storage periods, transfer to third parties, use of cookies, cross-border transfer and incident response procedures, are defined in the Privacy Policy and Personal Data Processing Policy, which is an integral part of the Rules.
Liability for violation of the Rules
1. Each party is responsible only for its own actions/inaction and bears liability for proven direct losses (actual damage) caused by violation of the Rules. Lost profits, indirect, punitive and consequential losses (including reputational damage, downtime, loss of data/training results) are not compensated, except in cases directly provided for by the Rules or by law.
2. The Operator, not being a party to the contracts between the Coach and the Athlete, is not responsible for the quality, content and timeliness of the Coach Services.
3. The Operator is responsible only for the proper functioning of the Service within the limits dependent on it, and for the actions of its contractors — in terms of provision of services on behalf of the Operator.
4. Except in cases where liability cannot be limited in accordance with mandatory requirements of law, the aggregate liability of the Operator for any and all claims of one User is limited to:
  1. the amount of the Operator's Commission actually retained by the Operator from transactions involving such User (Coach) for the last 3 calendar months prior to the event that caused the liability; or
  2. the cost of paid functions of the Service or Coach Services paid by such User (Athlete) for the last 3 calendar months.
5. The Operator is not responsible for the availability/accuracy of data and operation of third-party services (Strava, Garmin, etc.), acquiring, hosting and communication channels. Failures/changes on their side are not a violation of the Operator's obligations.
6. The Coach is responsible for the proper provision of their services, the reliability of information in the Account and Coach Offers, the legality of Coach Materials and compliance with third-party rights.
7. Restriction of access to the Service
  1. The Operator has the right to temporarily suspend or terminate access to the User's Account (fully or partially) if there has been or there are reasonable grounds to believe that there has been:
    1. violation of the Rules or the law;
    2. systematic violation of requirements for the quality of provision of services by the Coach;
    3. bypassing the Service, fraud, abuse of chargebacks (refunds when disputing transactions through the User's bank), repeated last-minute cancellations, fictitious order-refunds, manipulation of ratings;
    4. security threats (hacking or compromise of the Account, bot activity, distribution of malicious code);
    5. posting of prohibited content, violation of intellectual property rights of third parties;
    6. failure to pass Account verification in cases where it is required, provision of unreliable data;
    7. requirements of competent authorities, court acts.
  2. The Account may be deactivated in the absence of logins and operations for more than 12 months.
  3. The Operator has the right to prohibit re-registration on the Service for a User who has violated the Rules.
8. Force majeure
  1. A party is not responsible for delay/non-performance caused by unforeseen and unavoidable circumstances under the given conditions (including actions of authorities, war, epidemic, blocking/failures of communication infrastructure and data centers, restrictions of payment systems, disconnection of external APIs, etc.), for the duration of such circumstances, provided that reasonable measures are taken to overcome them and the other party is notified within 3 calendar days from the occurrence of such events.
  2. In case of impossibility of providing Coach Services due to force majeure reasons, the Coach provides documentary confirmation of force majeure. In such a case, the Coach and the Athlete are obliged to in good faith agree on an extension of the provision of the Coach Service. If impossible — the Athlete is issued a refund for the unprovided part.
Dispute resolution
1. Pre-trial procedure
  1. Before going to court, the parties take reasonable efforts to resolve the dispute: send a claim through the Service interface (via feedback form), to the email support@unlete.com or to the postal address of the Operator: PO Box No. 6 at OPS 117152.
  2. The claim must contain: the essence of the claim, factual circumstances, references to sections of the Rules/law, calculation of the amount (if stated), bank details for refund and copies of supporting documents.
  3. The response period of the Operator/addressee — 10 (ten) working days from the date of receipt of the claim.
2. The Athlete-consumer has the right to present claims:
  1. to the Coach — as the service provider (for example, regarding the quality or timeframes of provision of Coach Services);
  2. to the Operator — within the limits of the aggregator's liability directly provided by law, including issues of Service operation (Account, availability, commission charges, moderation, processing of personal data).
3. The Service may facilitate the exchange of documents and communication between the Coach and the Athlete, not being a party to the contract and a participant in the dispute between them.
4. Jurisdiction and applicable law
  1. The law of the Russian Federation applies to the Agreement.
  2. Disputes between the Operator and the Coach (individual entrepreneur, self-employed, legal entity or individual acting for business purposes) are subject to consideration in the Arbitration Court of the city of Moscow.
  3. Disputes between the Operator and the Athlete-consumer are considered by the court at the choice of the consumer, including the court at their place of residence/stay — in accordance with consumer protection legislation.
  4. Other disputes involving individuals not related to entrepreneurial activity are subject to courts of general jurisdiction under procedural legislation rules.
5. If the Athlete acts as a consumer, their rights established by mandatory provisions of law, including consumer protection law, are preserved and are not limited by the Rules.
Other provisions
1. Assignment and transfer of debt.
  1. The User has no right to transfer rights/obligations under the Rules to third parties without written consent of the Operator.
  2. The Operator has the right to assign rights under the Rules and involve third parties in performance (including within a group of companies) with notification of the User; transfer of debt is allowed only in compliance with legal requirements (with obtaining the User's consent in cases where it is necessary).
  3. In case of reorganization of the Operator, its rights and obligations are transferred to the successor with notification of Users.
2. The User's Account is personal. Transfer, sale, lease, granting access to third parties is prohibited. All actions performed using the User's Account are considered performed by the User themselves.
3. Invalidity of a separate provision does not entail invalidity of the Rules as a whole. Such provision is considered amended to the minimum extent necessary to give it legal force and preserve the intentions of the parties.
4. Operator details: Limited Liability Company "Madness" Legal address: 101990, Moscow, Maroseyka St., 3/13, building 1, office 56, floor 3 TIN 9701085591 PSRN 1177746897888 Contact email: support@unlete.com.